PCC Statement of Strategic intent 2022-2025

Closed 6 Mar 2022

Opened 15 Nov 2021


The Patient and Client Council are undertaking a review of our delivery and have created a new draft Statement of Strategic Intent 2022-2025 to reflect our work in ensuring that the ‘voice of patients, clients, carers and communities is valued, heard and acted upon’ in the development of policy on, and provision of, Health and Social Care services.  This statutory role gives the organisation a unique place within the Health and Social Care sector in Northern Ireland and one which we take very seriously. 

At this time of major change and pressure across the Health and Social Care system as a whole, it is vital we maintain our focus on listening to, and acting on the voices of, patients and service users; ensuring that resources are deployed to the best effect possible.

We have undertaken the creation of this draft document working with a sample of our membership and other stakeholders, and we are now sharing this with you, and wider stakeholders in health and social care.  We want as many views and thoughts as possible as we take this document to a finalised version in spring 2022. We would value your input in reviewing this document and reflecting on our ambition, and on the proposed journey ahead. We hope this best reflects and positions what we do and the people we are here to support and advocate for.  We thank you for your feedback.

Survey is live from Monday 15 November 2021, closing 28 January 2022.

Click here to read the Consulation Document

Click here to see an Easy Read Version of the Consulation Document 

The model below shows how the PCC operates.


  • DOH Staff
  • HSCNI Staff
  • PHA Staff
  • Service users/patients
  • Carers
  • General Public
  • Advocate groups
  • Community/Voluntary sector organisations
  • Health and social care providers – statutory
  • Health and social care providers – non-statutory
  • Health professionals
  • Health and social care staff
  • Health and social care regulators
  • Staff representatives/Unions
  • Royal Colleges
  • Political representatives
  • Pensions Customers
  • Benefits Customers
  • CMS


  • Health and social care policy
  • Health and social care legislation
  • Quality and safety
  • Regulation of health and social care
  • Provision of health and social care services
  • Improvement of health and social care services
  • Patient/service user advocacy