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Northern Trust SAI Engagement & Involvement Feedback
Page 1 of 3
Closes
1 Jun 2038
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1. Please rank the following statements regarding engagaement:
(Required)
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was informed at the earliest opportunity about the serious adverse incident I/ my family member was involved in
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was given details of a key contact and how and when I could contact them
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
The key contact showed flexibility in their approach towards me
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was treated with respect
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I felt supported and was given helpful guidance and information regarding additional support I required
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was given meaningful, truthful, and clear answers and information in response to all queries and concerns
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
Where my expectations were not met or I was not satisfied, I was given meaningful, truthful, and clear explanations for why this was not possible and my questions or challenges to the Trust never inhibited its efforts to engage with me
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
Support offered by translation/interpreting services was effective in helping me engage with the review
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
2. Please rank the following statement regarding the SAI review:
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
Engagement enabled me to feel part of the review
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was kept informed throughout the review as much as I wished to be
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was involved in determining the terms of reference for the review
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I felt my perspective on what happened was considered as part of the review
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
I was given the opportunity to make comments on the draft report
strongly agree
agree
undecided
disagree
strongly disagree
not relevant to my situation
3. Please tell us what was most helpful to you regarding our SAI review process
Helpful
4. Please tell us anything that we could have improved
Improvement
5. Are there any other comments you wish to make?
Comments
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