TEMPLATE - Social Care Council Surveys - Page 1 of 3 - NI Direct

Page 1 of 3

Welcome

Hello and thank you for taking the time to complete our UPDATE NAME >>> survey. This survey is made up of XX short questions and should take less than XX minutes of your time. Your responses will provide valuable information to help us provide timely and effective support for our stakeholders.

UPDATE AS REQD - The first few questions relate to you and your involvement in social work/social care. The information you provide will only be used to help inform our service improvements. You can leave these questions blank If you prefer to submit an anonymous response.

Please do not include sensitive information relating to yourself, your employer, service users or their carers. If you wish to speak to a member of staff in confidence about an issue relating to social work or social care, please email the Evaluation Manager in confidence andre.mckeown@niscc.hscni.net

1. SAMPLE QUESTION 1 - Which of the following best describes your involvement with social work or social care?

Social care worker Social worker Social work student Manager (social work/social care) Tutor/education provider (social work/social care) Organisation representative (social work/social care) Service user Carer Other

2. SAMPLE QUESTION 2 - What is your email address?

3. SAMPLE QUESTION 3 - How did you engage with the Customer Services Team?

Email Phone call In-person appointment

4. SAMPLE QUESTION 4 - What was the reason for contacting Customer Services?

Resources - help to find copies of guidance/ information Resources - help to find learning materials on the Learning Zone Registration assistance - fees Registration assistance - applying for registration Registration assistance - renewing my registration Registration assistance - access to the online registration portal Registration assistance - returning to the Register Registration assistance - leaving the Register Careers - social work courses/job opportunities Careers - social care courses/job opportunities Professional in Practice - advice about social work professional development Complaint - report an issue with Social Care Council services Standards - report a concern about a social worker/social care worker/student Standards - report a concern about a social work/social care service

5. SAMPLE QUESTION 5 - Customer service staff:

Responded in a timely manner Gave me their name Took time to help me with my query Treated me with respect Were knowledgeable about the topic

6. SAMPLE QUESTION 6 - How did our Customer Service team handle your query?

7. SAMPLE QUESTION 7 - How would you rate the quality of Customer Service you received on this occasion?

Excellent Good Unsatisfactory

8. SAMPLE QUESTION 8 - Please use this section to suggestion improvements to our services, or to comment on the staff who helped you with your query.

Comment box to add information about the service or staff member who answered the query