CSAT questions for LPS customers – Rates Online – Telephony Survey

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Closes 1 Dec 2029

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Introduction

My name is XXXX. I am phoning from NI Direct Government Services in relation to a call you made yesterday at XX:XX to Land and Property Services. We’re conducting a short survey to identify ways to improve the service we provide. The survey call is recorded for quality purposes and all data is held anonymously. Would you be happy to complete the short survey?

1. What were you trying to achieve by calling Land and Property Services yesterday?
2. Did you know that there is now the option to complete many of the tasks relating to rates using Rates Online instead of calling us?
3. What was the main reason you chose to phone us rather than use Rates Online?
(Required)
4. Compared with calling us, how confident would you feel completing a task online in future?
5. What could we change about Rates Online to make you more likely to use it in the future?