Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance

Overview

The Utility Regulator has launched a consultation on the Electricity Guaranteed Standards of Service (GSS) and Overall Standards of Performance (OSP).

The electricity Guaranteed Standards of Service set out prescribed service levels which individual consumers can expect from electricity companies, including compensatory payment requirements when the company has failed to adhere to the standards (subject to certain exemptions). Overall Standards of Performance set out general required performance targets that apply to the overall customer base and do not carry a compensatory payment if breached.

The existing electricity GSS/OSP regime currently applies only to the electricity distribution company in Northern Ireland. This consultation seeks to apply these consumer service standards to electricity supply companies and also to update the existing GSS/OSP for the distribution company. The introduction of a reviewed regime, for both electricity distribution and supply, will enhance the levels of consumer protection offered to electricity consumers in Northern Ireland.

We invite comment on any or all of the proposals set out in the paper. Responses, preferably in electronic format, should be forwarded by Thursday 2 November 2023.

Why your views matter

Please give us your views on this consultation.