Consultation on the Consumer Protection Programme 2024–2029

Overview

Why your views matter

We have published a consultation on our new Consumer Protection Programme (CPP). 

It is our intention to develop a new five-year CPP for 2024-2029, which will run alongside our new Corporate Strategy. We anticipate developing a structured plan for years one to three with a strategic direction outlined for years four and five. We intend to be sufficiently agile in the new CPP and therefore, at the end of year three, we plan to conduct a ‘mid-term review’ of the CPP to ensure that we can develop workstreams and projects for the remaining two years that are relevant to consumer needs as they emerge.

This CPP will, for the first time, outline our intended approach to enhance protection for non-domestic consumers as well as domestic, vulnerable and ‘future’ consumers.

We are proposing three themes for the new CPP: Research and Leadership, Enablement and Protection.

We are keen to hear all stakeholder views on the questions posed within this paper and would welcome your views on anything else that you consider relevant to this project. Responses to this consultation should be received by 4pm on Wednesday 31 January 2024.