Social Care Council - Customer Experience Survey 2024-25 - Page 1 of 3 - NI Direct - Citizen Space

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Welcome

Hello and thank you for taking the time to complete our Customer Service survey. This survey runs throughout the year, to give us an poortunity ro hear from people who use our services and learn how we can improve on what we do.

The survey is made up of 8 short questions and should take less than 10 minutes of your time. Your responses will provide valuable information to help us provide timely and effective support for our stakeholders.

The first few questions relate to you and your involvement in social work/social care. The information you provide will only be used to help inform our service improvements. You can leave these questions blank If you prefer to submit an anonymous response.

Please do not include sensitive information relating to yourself, your employer, service users or their carers. If you wish to speak to a member of staff in confidence about an issue relating to social work or social care, please email the Evaluation Manager in confidence andre.mckeown@niscc.hscni.net

1. Which of the following best describes your involvement with social work or social care?

Social care worker Social worker Social work student Manager (social work/social care) Tutor/education provider (social work/social care) Organisation representative (social work/social care) Service user Carer Other

2. What is your email address?

Email

3. How did you engage with the Customer Services Team?

Email Phone call In-person appointment

4. What was the reason for contacting Customer Services?

Resources - help to find copies of guidance/ information Resources - help to find learning materials on the Learning Zone Registration assistance - fees Registration assistance - applying for registration Registration assistance - renewing my registration Registration assistance - access to the online registration portal Registration assistance - returning to the Register Registration assistance - leaving the Register Careers - social work courses/job opportunities Careers - social care courses/job opportunities Professional in Practice - advice about social work professional development Complaint - report an issue with Social Care Council services Standards - report a concern about a social worker/social care worker/student Standards - report a concern about a social work/social care service

5. Customer service staff:

Responded in a timely manner Gave me their name Took time to help me with my query Treated me with respect Were knowledgeable about the topic

6. How did our Customer Service team handle your query?

7. How would you rate the quality of Customer Service you received on this occasion?

Excellent Good Unsatisfactory

8. Please use this section to suggestion improvements to our services, or to comment on the staff who helped you with your query.

Comment box to add information about the service or staff member who answered the query

There is a limit of 1000 characters