Social Care Council - Customer Experience Survey 2024-25

Closes 30 Apr 2025

Opened 19 Jul 2023


Hello - you recently contacted our Customer Service Team for assistance. 

Please help us improve our services by completing this short survey. Your response to this survey will be used solely to help us in the review and development of our services.

Your participation in this survey is voluntary. You can choose to submit your response anonymously.  Please do not share any sensitive information during completion of the survey. Any information you provide will held securely by the Social Care Council for a maximum of three years and then disposed of in line with GDPR requirements.

If you have any queries about the management of this survey, please contact our Evaluation Manager

Thank you for taking time to help us improve our services.

The Social Care Council Management Team.

Why your views matter

Every week, we support around 1,000 people (registrants, employers and members of the public) who contact us by phone, email, or in-person to get help with queries relating to our work to register and develop standards in social work and social care. Your feedback will be used to help with staff training and service development in this area.

Share your views on our Customer Services


  • Service users/patients
  • Carers
  • General Public
  • Advocate groups
  • Community/Voluntary sector organisations
  • Health and social care providers – statutory
  • Health and social care providers – non-statutory
  • Health and social care staff
  • Health and social care regulators
  • Staff representatives/Unions


  • Regulation of health and social care
  • Customer Service Excellence