Framework Agreement for the Provision of Independent Assurance Reviewer for GovAssure

CM01 Services

Scale of Satisfaction      

9 or 10 = outstanding

7 or 8  = more than satisfactory to good (minor mistakes but not serious)

5 or 6  = acceptable (some problems may need resolved)

3 or 4  = poor (needs increased monitoring) (Contractor  informed verbally)

0, 1 or 2  = unsatisfactory (Contractor  informed in writing)