Customer research sessions for LPS rates and valuation services

Closed 9 Jun 2022

Opened 12 May 2022


Land & Property Services (LPS) is responsible for the assessment and collection of rates in Northern Ireland.  This covers services such as the valuation of property, the issuing of rate bills, collecting rate payments, and maintaining rate accounts.

We are seeking participants to take part in virtual customer research sessions to contribute their views and experiences specifically relating to the assessment and collection of rates in Northern Ireland.

Why your views matter

Completing this questionnaire will help us understand where your experience and feedback is focused, and where you may be eligible to participate in workshops should you want to.

The survey is open from 12th May to 26th May 2022 (11.59pm) and should take around 2 minutes to complete.

Responses to this consultation will be processed in accordance with the Land & Property Services (LPS) Privacy notice which can be accessed at Your responses will be kept secure, treated confidentially and will not be passed to others without your prior agreement.

What happens next

The survey has now closed.  If you completed this survey and indicated that you would be willing to take part in our customer research sessions we will be in touch soon to arrange a suitable date and time.


  • Homeowners


  • Customer Service Excellence