Customer feedback survey for LPS rates and valuation services

Closed 9 Jun 2022

Opened 12 May 2022


Land & Property Services (LPS) is responsible for the assessment and collection of rates in Northern Ireland.  This covers services such as the valuation of property, the issuing of rate bills, collecting rate payments, and maintaining rate accounts.

We are seeking participants to provide their views and experiences specifically relating to the assessment and collection of rates in Northern Ireland.

Why your views matter

Completing this survey will allow us to understand the views and experiences of a wide range of users across all rates and valuation related services, and will help prioritise where to focus immediate and longer term improvements.

The survey is open from 12th May to 9th June 2022 (11.59pm) and should take approximately 5 to 10 minutes to complete.

Responses to this consultation will be processed in accordance with the Land & Property Services (LPS) Privacy notice which can be accessed at Your responses will be kept secure, treated confidentially and will not be passed to others without your prior agreement.

What happens next

The survey has now closed.  Thank you for taking part.  We will be assessing the feedback provided from all respondents and this will help to inform future strategy for NI Rates & Valuation services.


  • Homeowners


  • Customer Service Excellence