CPD Customer Satisfaction - Construction Division Advisory

Overview

CPD Construction Division provide advice to clients for a range of procurements, contracts and general advisory services.

It is essential that CPD's performance and the quality of advice provided to clients is measured and monitored to ensure that client requirements are fulfilled efficiently and effectively.

Key Performance Indicators (KPI's) provide this measure of performance. They will be used for reporting to the Public Accounts Committee (PAC) and Northern Ireland Audit Office (NIAO) on the effectiveness of CPD's provision of advice for projects and procurements funded by Departments, Agencies and their Arm’s Length Bodies.

This questionnaire has been developed to gather and evaluate performance of staff from CPD’s Construction Division who are providing advisory services to our clients. 

The KPI’s must be completed quarterly for advisory services provided by CPD Construction Division after 30 August 2021.