CPD Customer Satisfaction - Construction Division CA/PM

Overview

CPD Construction Division provide client advice and/or project management services for a range of procurements funded by Departments, Agencies and their Arm’s Length Bodies.

It is essential that CPD's performance and the quality of the advice and/or project management services provided by CPD are measured and monitored to ensure that client requirements are fulfilled efficiently and effectively.

Key Performance Indicators (KPI's) provide this measure of performance. They will be used for reporting to the Public Accounts Committee (PAC) and Northern Ireland Audit Office (NIAO) on the effectiveness of CPD in providing advice and/or project management services.

This questionnaire has been developed to gather and evaluate the performance of CPD advisory and project management branches.

The KPI’s must be completed quarterly for the advisory services provided by CPD and at key milestones for project management services for projects current or commenced on or after 1 September 2021. 

The KPI’s for project management services must be completed at the following three key project milestones:

1. Key Milestone 1. Appointment of ICT -   Complete KPI 1 only

2. Key Milestone 2. Appointment of IST-  Complete KPI 1 only

3. Key Milestone 3. Project Completion (issue of final account) -  Complete KPIs 1&2