Benefits Realisation Staff Survey - Page 1 of 3 - NI Direct - Citizen Space

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Introduction

1. What is your work area?

(Required) BPS EFS

2. How would you rate the administrative requirements for PRE-APPLICATION/APPLICATION? (Consider the number of manual processes, volume of steps in the processes, time taken to carry out tasks, etc.)

(Required) 1 - Very Poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

3. How would you rate the administrative requirements for CONTROLS, VALIDATIONS and INSPECTIONS?(Consider the number of manual processes, volume of steps in the processes, time taken to carry out tasks, etc.)

(Required) 1 - Very Poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not Applicable

4. How would you rate the administrative requirements for PAYMENT?(Consider the number of manual processes, volume of steps in the processes, time taken to carry out tasks, etc.)

(Required) 1 - Very Poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

5. How would you rate your KNOWLEDGE of Business Information Intelligence (BII)?

(Required) 1 - Very Poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

6. How would you rate the ACCESSIBILITY of Business Information Intelligence (BII) dashboards?

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

7. How would you rate your CONFIDENCE in using Business Information Intelligence (BII)?

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

8. How would you rate the efficiency of the manual processes for CLAIM/VALIDATION that require collaboration across teams and branches? (Consider duplication of effort, delays, ownership and impact on duties.)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

9. How would you rate the efficiency of the manual processes for PAYMENT that require collaboration across teams and branches? (Consider duplication of effort, delays, ownership and impact on duties.)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not Applicable

10. How would you rate the efficiency of the manual processes for CUSTOMER SUPPORT that require collaboration across teams and branches? (Consider duplication of effort, delays, ownership and impact on duties.)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

11. How would you rate the integration of the IT systems used for CLAIM/VALIDATION? (Consider how these systems are connected to enable the flow of and access to information necessary to perform your duties)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

12. How would you rate the integration of the IT systems used for PAYMENT? (Consider how these systems are connected to enable the flow of and access to information necessary to perform your duties)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

13. How would you rate the integration of the IT systems used for CUSTOMER SUPPORT? (Consider how these systems are connected to enable the flow of and access to information necessary to perform your duties)

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

14. Consider the IT system you use in your role. How would you rate SYSTEM RELIABILITY?

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

15. Consider the IT system you use in your role. How would you rate SYSTEM SPEED?

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable

16. Consider the IT system you use in your role. How would you rate SYSTEM ACCESSIBILITY (ease of use)?

(Required) 1 - Very poor 2 - Poor 3 - Average 4 - Good 5 - Very Good I don't know Not applicable