Best Practice Framework programme

Closed 29 Apr 2022

Opened 27 Jan 2022

Overview

The Utility Regulator regulates the electricity, gas and water and sewerage services sectors in Northern Ireland.

Today we publish a consultation paper which outlines our proposed approach to the delivery, content, monitoring and reporting of our Best Practice Framework programme.

The overall aim of the Best Practice Framework programme is to identify and establish best practice principles and measures that both utility suppliers and Distribution Network Operators (DNOs) in Northern Ireland (NI) across gas, electricity and water should implement to identify, support and protect consumers in vulnerable circumstances.

The approach proposes the development of a new mandatory Code of Practice for consumers in vulnerable circumstances which will apply to both regulated utility suppliers and network companies.

Through development of a single Code of Practice for consumers in vulnerable circumstances, we aim to address the gaps and inconsistencies in the regulatory frameworks between network companies and suppliers in NI, and the inconsistencies in the supports available. The new Code of Practice will ensure that the support and protections offered to NI consumers are consistent, promoted, and reflective of best practice exemplars seen in Great Britain (GB) and across other regulated sectors.

Why your views matter

This Approach document provides stakeholders with the opportunity to provide their feedback on our proposed approach for BPF programme. The approach proposes the the development of a new mandatory Code of Practice (CoP) for consumers in vulnerable circumstances which will apply to both regulated utility suppliers and network companies.

 

What happens next

When the consultation period has closed, we will consider all responses in order to inform the development of a draft code for consumers in vulnerable circumstances. This draft code for consumers in vulnerable circumstances will then be included in a consultation paper which will be published in Spring 2022.

Audiences

  • Utility

Interests

  • Consultation